The Construction Industry Council (CIC) is the representative forum for the professional bodies, research organisations and specialist business associations in the construction industry.

How can Ombudsman services be more effective? Lessons for the housing sector

Committee Room 18, Palace of Westminster


From a consumer perspective, ADR can be an efficient, non-court way of getting redress in sectors from housing to financial services. Figures from the Department for Business, Energy and Industrial Strategy show that over 2 million disputes have been resolved this way in the last 5 years, with 8 out of 10 saying their issue would not have been resolved without ADR

However, there is room for improvement. In particular, on business participation where engagement is voluntary (business agreed to participate in only 6% of cases brought to the Consumer Ombudsman), and consumer awareness (Citizens Advice figures show only 28% of consumers with problems were aware of the ADR options open to them). 

The APPG for ADR is partnering with other interested Parliamentary groups to explore how the sector can be more effective. Sector organisations will take questions from a panel of Parliamentarians, including: 

John Howell MP (Chair, APPG for ADR)

Kevin Hollinrake MP (Chair, APPG for Fair Business Banking)

Yvonne Fovargue MP (Chair, APPG for Consumer Protection)

Lord Best (Vice-Chair, APPG for Excellence in the Built Environment)

Alberto Costa MP (Member, APPG for ADR)

Christina Rees MP (Vice-Chair, APPG for ADR)

To attend please register your interest via the link to this form.

For further information, please contact Lewis Johnston (CIArb Head of Policy):

For directions to this event, please visit the Parliament visitor page. Visitors should allow at least 30 minutes to get through security at the Cromwell Green entrance.