The Construction Industry Council (CIC) is the representative forum for the professional bodies, research organisations and specialist business associations in the construction industry.

New Homes Ombudsman Inquiry - Call for Evidence



The All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) is pleased to announce its sixth Inquiry, which will look into the potential and detail for a New Homes Ombudsman.

As the Government seeks to increase housebuilding, it is essential that we not only build more homes, but ensure that they are of the highest quality and that customer satisfaction is of the highest levels.

In gathering evidence on the quality of new homes for our 2016 report, More homes, fewer complaints it became highly apparent that consumers had inadequate redress to sort out problems they were encountering with new homes. As a result, our main recommendation from that Inquiry was to set up a New Homes Ombudsman. The idea has been very well received and we would like to explore it further in our next Inquiry.

In particular, we are looking for evidence on:

- Current complaints procedures for purchasers of new homes, including how they work, what works well and their limitations

- The potential scope for a New Homes Ombudsman and how it could work in practice

- How could a new position be funded by the home building sector and what would be the alternative?

- What could a New Homes Ombudsman learn from similar schemes already in operation, including for example, The Property Ombudsman, The Housing Ombudsman, The Financial Ombudsman and The Energy Ombudsman, amongst others.

"It is vital that as we increase house building we strive for the highest quality of new homes and provide a clear and fair means of recourse for homebuyers who have problems," said Eddie Hughes MP, the new chair of the Group.

The APPGEBE Commission of Inquiry comprises members of both Houses of Parliament, senior members of the construction professions, key influencers and decision makers in other aspects of society, who are as follows:

Eddie Hughes MP – Chairman, Conservative

Lord Best, Crossbench

Earl of Lytton, Crossbench

Helen Hayes MP, Labour

Lord Stunell, LibDem

Lord Kerslake, Crossbench

Ben Derbyshire, President, Royal Institute of British Architects

Prof John Nolan, Chairman, Construction Industry Council

Tony Burton, Deputy Chairman of CIC /Partner at Gardiner and Theobald

Stephen Stone, Chairman, Crest Nicholson

Chris Blythe, Chief Executive, Chartered Institute of Building

Prof Tony Crook CBE, University of Sheffield, formerly Chairman of Shelter and former Deputy Chairman of CIC

The Secretariat for the Inquiry and the Group is provided by the Construction Industry Council.