The recent MHCLG consultation seeks views on improving redress in the housing sector, including exploring the option of a single housing ombudsman, and will close on 16 April 2018.
Issues covered, include:
- the current complaints and redress landscape, how it is working and if more can be done to improve it
- what standards and services should be expected of a redress scheme/an ombudsman
- how to fill the existing gaps between current services
- whether a single ombudsman service is needed to simplify access to redress across housing, and if so, what form that should take and what its remit should be.
Ref: ISBN 978-1-4098-5194-3 PDF, 528KB, 41 pages
More inofrmation can be found HERE