CIC Blog

| Filed in Blog
How can we hand over projects better?

Owen Anthony, Project Manager and Daniel Nicholls, Research Manager, APM

Posed with the question how can we hand over projects better?  Handing over projects from the project phase to the business as usual environment is often perceived as the end of the job by project practitioners and the start of the job by the end users who will be assuming the management responsibility afterwards.  This view makes a number of assumptions with project handover being an often neglected area for project management which given that it affects a multitude of projects across all business sectors makes one wonder why there is so little coverage of this topic to date.

How do we improve the transition of a project from the project team delivering in a project life cycle to the end users’ business as usual activities, to ensure the realisation of the benefits the project set out to achieve?  These questions pose fundamental questions to anyone involved in commissioning, delivering or receiving the outputs of projects particularly in the construction sector where there is an industry drive to better manage transitions and design and deliver buildings properly. Initiatives such as the Building Services Research and Information Association (BSRIA) Soft Landings and Government Soft Landings as well as an increasing focus on benefits realisation are raising the profile of the transition from project phase to business as usual and the construction industry is increasingly being required at procurement stage to demonstrate commitment to improved knowledge transfer and handovers.

A a practitioner, Owen has first-hand experience of projects in the built environment and thought it important to capture lessons learned and success factors from projects that have completed that transition (some more successfully than others) and share these in the hope that it will help more projects to handover successfully. 

One of the challenges we had with the research was trying to obtain participating organisations and individuals that provided a good cross section of the UK project profession that enabled handover to be assessed across a range of business sectors.  Getting the input of some organisations was sometimes difficult - unsuccessful project handovers could be seen as bad publicity and have negative commercial implications and successful recipes for handing over projects can be viewed as a unique selling point or area of commercial strength that provides competitive advantage.  One of the difficulties of any study of this nature is getting participants to consider how it could work better rather than how things have gone in the past.  A final challenge we faced was isolating which factors in the project lifecycle have an impact on handover specifically, as opposed to just good project practice, which was easier said than done.

Not all projects hand over successfully. This is frequently attributable to many factors. We hoped that this research, drawn from the experience of previous projects, identifies both pitfalls and good practice and distils them into guidance that practitioners can adopt for their own projects. Learning these lessons helps to mitigate the risk of poor handovers and improve the likelihood of a successful project handover.

Drawing on input from a diverse and wide array of notable organisations including Civica, the Infrastructure and Projects Authority, Laing O’Rourke, Mediacity/Peel Holdings, Transport for London  and Vinci Construction amongst others some key learnings were identified.  Firstly, you the need to establish a common data environment.  Secondly, work with the ‘end users’ to ensure the right people are being trained at the right time, in the most effective manner, to support the transfer of knowledge and responsibility. Thirdly, produce documents that are meaningful and useful to the end users and finally conduct dry runs to simulate the operational phase.

The research identified 12 factors to ensure effective handover:


  1. Requirements should be written into tender documentation/contracts in as much detail and as specifically as possible including engagement requirements, data environment and any standardisation of equipment or product that the client requires.
  2. Whole life cost must be considered if at all possible.
  3. Incentivise success. If a scheme is well delivered, this should reward all parties.


  1. Handover is a process not a date. Planning for it should be from the start of the project and it should be viewed as an incremental transfer of knowledge and operation from project team to business as usual.
  2. The benefits and deliverables must be measurable and communicable from the start. Ask why are we doing this project and how will we know when it is done?
  3. Involve end users from the outset. Through stakeholder analysis, understand who will benefit from the project, who will be required to facilitate the delivery of the benefits and how the project outputs will impact their role.

Data and knowledge transfer

  1. Documentation must be written for the end users. It may require different sets of documentation for different users but for documentation to support knowledge transfer it needs to be meaningful, applicable and relevant to the end users.
  2. Collate lessons learned as the project progresses. It provides more meaningful data for future projects, it can be tied to stage gateways or key deliverables.
  3. Agree the information requirements at the outset. This ensures all parties have a clear deliverable, know what is expected of them and work towards achieving the goal from the start of project.


  1. Often overlooked but put simply get good people on your project and keep them for as long as you are able.
  2. Definition of stakeholders should be carried out throughout and in detail. Who will be impacted by the project and who is needed to make it a success?
  3. The client role is pivotal including client engagement.

The full report can be downloaded here

Contributors:  Owen Anthony is an experienced project management practitioner, who as well as being a Full member of APM is also a member of the Soft Landings User Group who acted as the study’s research lead.

Daniel Nicholls is APM’s Research Manager who commissioned the research study for APM and having been a project manager thought it important to help improve understanding around this often neglected subject. For more information on APM Research please visit

| Filed in Blog
Inclusive environments: a moral issue, a business case, and a statutory duty

Julie Fleck RTPI OBE

Built Enivironment & Professional Education (BEPE) Project Lead


Despite 20 years of anti-discrimination legislation and over 50 years of technical standards, a recent Women and Equalities Committee inquiry has found that disabled people still find their lives needlessly restricted by features of the built environment.

The findings point to a stark fact: the burden of creating an accessible environment falls too heavily on individual disabled people, and the bodies who create, occupy and manage the environment are not doing enough.

As built environment professionals that means you and me! What can we do more? When we are designing a scheme, drafting policy or making decisions on a development proposal, do we fully understand the human aspect of how people use and interact with buildings?  Do we really understand how disabled and older people perceive, use and experience buildings and places?  If we don’t fully understand these issues, accessibility can become a tick box exercise that results in compromise and sometimes exclusion for a large section of society.

Not just “nice to do”
The business case for access and inclusion has been made by the Design Council in its Inclusive Environment Hub.  The government’s own statistics stress that excluding over 12 million disabled people in the UK and the increasing number of older and very old people who wish to remain active and engaged citizens, can result in a loss of over £212billion to the economy. 

The Women and Equalities Committee questioned how the planning system can better design an environment that enables disabled people to take part in society on an equal basis.  The report also made a number of recommendations to government, including making clear the legal status of achieving an inclusive environment, so that it is no longer treated as a ‘nice to do’ but a statutory requirement. 

Another recommendation was to amend the NPPF "to incorporate a dedicated section on access for disabled people and inclusive design for local planning authorities and decision-takers”.  It also calls on the Equalities and Human Rights Commission to look at how the Equality Act is enforced. 

Enforcement currently relies heavily on litigation by disabled people who have already been disadvantaged by the situation they are seeking to redress.  There is a fundamental need for national and local government and the professionals concerned to take seriously the challenge of creating an inclusive environment.  That means you and me! 

Built Environment Professional Education Project
We have a tool box full of legislation, policy, standards and examples of best practice, but how can we embed this knowledge from the beginning of our built environment education?

One of the projects to emerge from the Government’s Olympic and Paralympic Legacy Programme was the Built Environment Professional Education Project (BEPE).  Launched in 2013 and supported by many built environment professional institutions (see the BEPE Report of Progress March 2016, ODI), BEPE transferred to the Construction Industry Council (CIC) in 2016 to become an industry owned and led project.

Education can change attitudes, challenge perceptions and deliver behaviour change.  BEPE aims to embed inclusive design as a core part of the required curriculum in the education and training of built environment professionals, with student and professional competence assessments that reflect this.

The response so far
CIC summarised the latest progress in a report published in March 2017 (BEPE Report of Progress March 2017, CIC ).  A key stimulus for change within the higher education sector is the revised Quality Assurance Agency’s Subject Benchmark Statements for Architectural Technology, Town and Country Planning, Landscape Architecture, and Land Construction Real Estate and Surveying (SBS Land Construction Real Estate and Surveying) which now ask graduates to demonstrate knowledge and understanding of inclusive design.  Educators will have to take this into account when assessing graduates.  The CIC will shortly be publishing a Teaching and Learning Briefing Guide to illustrate the key issues in terms of improving knowledge, skills and understanding in the creation of an accessible and inclusive built environment.

Other improvements include changes by RIBA to its CPD Programme, publication by the RTPI of a planning practice guide on Dementia and Town Planning and the requirement that all entries to the RTPI Planning Excellence Awards demonstrate inclusive planning.  The aim is that all institutions make inclusive design a key aspect of their award programmes.  This will I hope result in some great submissions to this year’s CIC Inclusive Environment Award

What can you do?
Your work as a built environment professional can have a huge impact on the accessibility and inclusivity of the built environment. CIC published in March 2017 six essential principles to support you when making decisions:

  1. Contribute to building an inclusive society now and in the future
  2. Apply professional and responsible judgement and take a leadership role
  3. Apply and integrate the principles of inclusive design from the outset of a project
  4. Do more than just comply with legislation and codes
  5. Seek multiple views to solve accessibility and inclusivity challenges
  6. Acquire the skills, knowledge, understanding and confidence to make inclusion the norm not the exception

Many of the key built environment institutions endorsed these principles and we ask you to adopt them in your work.  You can also help by sharing with your institution examples of case studies and examples of best practice, supporting and demanding the provision of new and better educational resources, becoming Disability Confident, refreshing your disability equality training, and engaging with and learning from disabled and older people.


Students: Learn the skills that make inclusive design second nature
Educators: Inspire your students to acquire the knowledge, skills and confidence to make inclusive planning the norm not the exception
Professionals: Integrate the principles of inclusive design into all your projects

Contributor: Julie Fleck is the Project Lead of the Built Environment and Professional Education Project at the Construction Industry Council. She is a member of the Royal Town Planning Institute and was awarded the OBE for services to disabled people.




| Filed in Blog
Qualification or expertise, does it have to be a choice?

The newly launched CIM Foundation course for the Construction industry marks a real step forward in the drive to make an academic qualification that is of immediate relevance to practitioners – and about time too.

Marketing is a broad (and much misunderstood) discipline, whose principles need to be learnt and understood.  The principles hold for any market sector, but the application is necessarily different depending on the industry in which you work.  Sometimes so different that it is difficult to apply the principles without some transitional guidance.

However, it is surely impossible for a central organisation to supply training tailored precisely to meet the changing requirements of a hundred unique industry sectors: a collaborative approach that combines an established and authoritative training programme with insight from current industry practitioners has to be the ideal solution.

The construction sector is the first to have undertaken such a collaboration: marketing professionals currently working in the sector provide practical guidance based on first-hand experience of the specific challenges of this diverse industry.  One small example illustrates the point.  Marketing training will demand that you focus on the customer – but in the construction industry, who is that customer?  The architect who specifies? The contractor who builds? The commissioner who pays, or the occupant who lives with the consequences?

With its complex supply chains and various influencers, the sector is difficult to navigate and also very much in need of skilled and enthusiastic professionals.  The new course draws on the experience of marketers who have had to adapt their learning to meet the needs of the construction sector and are happy to help smooth the process for new entrants.

The result is the very best hybrid – a measured and expert framework in which the unique and specific application of knowledge is explained and demonstrated.  Candidates completing the course will come away not only with an understanding of marketing principles, but also with the interpretation to enable them to apply those principles in a construction environment immediately.

The first course begins in September, with the closing date for registrations at the start of August.  More information is available here.

Contributor: Anna Hern is MD of Ridgemount PR, a consultancy specialising in the construction sector, and CIMCIG committee member

| Filed in Blog
Top 5 takeaways from the Future of ISO 45001 Conference

Billy O'Brien CIOSH

Health & Safety Professional and Director of Customer Success

Effective Software 

Effective Software were delighted and honoured to host The Future of ISO 45001 conference on April 26th in the Hilton, Birmingham. These events are created to provide an opportunity to sit down with peers of health & safety and talk through any new advancements in the industry. With 2016 not seeing the publication of the promised ISO 45001, the long-awaited replacement for the occupational health and safety standard, OHSAS 18001, it was a subject that needed a discussion. Our panel of health and safety professionals sat down in front of a packed room of health and safety professionals and discussed the future of the accreditation.

The overall feedback from the conference was extremely positive. The participation from audience members and panel members alike created valuable insights and shared ideas on the future of ISO 45001. Here are the top 5 takeaways from the conference:

1. Just A Tick Box Exercise

There was a clear concern over whether ISO 45001 will just be a tick-box exercise for organisations. In dealing with prospect clients, some participants thought the accreditation would only benefit in a way to win tenders.

“I think a lot of companies who do have accreditation’s and are already compliant are going to use it as a tick the box exercise. As we deal with some major clients, I feel it will be used as a way to win tenders/business.” Steven Pawley, Group H&S and facilities manager, Wanzl.

“People from the floor had the same opinion that it was a tick the box exercise. It’s another way of auditing firms to make money, then go on a tender list.”  Richard Baker, QHSE, Future Industrial Services.

“Personally, I don’t think we will implement 45001 as we feel as a company I doesn’t concern us. But we have a feeling that our customers will enforce this on us.” Trevor Brown, Senior Health & Safety Manger, McAleer & Rushe.

2. Means For Continuous Improvement

There was an acknowledgement that ISO 45001 will lay foundations for continuous safety improvement and that health and safety management systems will benefit from it.“It will be a very useful tool to help companies with their health and safety management systems.” Helen Jones, Safety, Health and Environmental Assurance Manager, Merlin Housing.

“ISO will be used as a tool to make sure we’re auditing for continuous improvement.” Richard Baker, QHSE, Future Industrial Services.

3. Implementation Uncertainty

There was a common uncertainty as to how much work will be involved to implement the accreditation. For larger companies, there were issues in implementing past ISO standards, so there is a natural concern for the workload that may be involved.

“Such a large amount of work went into implementing 18001 with our company as there is so many divisions and is so diverse. We don’t know whether it is going to be too difficult to implement.” Steven Pawley, Group H&S and facilities manager, Wanzl.

4. Do We All Need It?

A common theme that came from the conference was the overall uncertainty around the standard and whether certain companies should be worrying about it. For instance, some people agreed that the standard is not suitable for SME’s, due to its complexity.

“As with all of the ISO’s, it will potentially be harder to implement for smaller businesses.” Richard Baker, QHSE, Future Industrial Services.

“I still think it is quite detailed and complicated and may not be suitable for SME’s and would be much more preferred to large organisations.” Helen Jones, Safety, Health and Environmental Assurance Manager, Merlin Housing

“What I took away from the conference was that there is still a lot of uncertainty and debate going on, even from the standards body.” Alan Lyon, Client Services Director, ITM Communications

5. Are Some Standards Too Far?

The aim of these standards is to avoid the “one-size fits all” problem by allowing organisations the flexibility to adapt their management systems but there is still a large amount of concerns surrounding over-standardising in a diverse business landscape. Some companies, especially smaller companies can have adoption issues.

Despite the flaws of standardisation, I loved Helen’s (Helen Jones, Merlin Housing) enthusiasm for making standards work for her organisation as a real means of improving safety” Bridget Leathley, CMIOSH, Freelance Health and Safety Consultant.

Click here to download your free ISO 45001 Whitepaper 

Contributor: Billy O'Brien is a Health & Safety Professional and Director of Customer Success at Effective Software. Effective Software can help you with the management of your organisations Risk Assessments and Method Statements please do get in touch for more information.

| Filed in Blog
General Election 2017 v1 - unravelling the strands of perhaps the most interesting election of the modern era

Graham Watts OBE

Chief Executive

Construction Industry Council 

Well, apart from the weary tellers in the Kensington & Chelsea constituency who retired to their “camp beds” after three inconclusive counts, the snap General Election of 2017 is done and dusted; and, still, there remain so many unanswered questions.

Unsurprisingly, just two years after the previous election, comparatively few seats changed hands and the overall result was not hugely different from where the main parties started.   Nonetheless, it is perhaps the most interesting General Election of the modern era.   The biggest winner of the evening was probably the pollsters, with the combined exit poll being almost spot-on.  

The other “winners”, such that they are, are – in no particular order – Jeremy Corbyn, the young, the SNP, the LibDems, Vince Cable, DUP, Nigel Farage, Ruth Davidson and the Conservative Party.

The “losers”, such that they are, are – in no particular order – the Labour Party, Nicola Sturgeon, Nick Clegg, several Ministers, UKIP and Theresa May.

These two paragraphs summarise why this General Election was - and is - inconclusive; and the real “loser” is the country as a whole.   Uncertainty was the electoral threat to the country; and uncertainty is the outcome; despite the Prime Minister’s strong resolve to carry on regardless.  

Theresa May has made it clear that she will form a minority government; and it seems clear that her government can just survive with the support of the DUP. Collectively, they have an effective 5-seat majority over ALL other parties (and with the Independent Unionist that grows to 7).

Despite all the media hype, the Conservatives won the election.  However, it is interesting to note that the four nations of the United Kingdom, each now have a different leading political party.  Labour dominates in Wales (with almost half the popular vote); the SNP still lead comfortably in Scotland (albeit with far fewer seats); and although they lost seats, the Conservatives are still, by far, the largest party in England (although not in the major cities); the DUP rule the roost in Northern Ireland (although Sinn Fein also increased their absentee seats).  

However, despite winning the Election, the Conservative  Government will be anything BUT "strong and stable" since the PM will have to acknowledge every section of her party in order to avoid rebellion; and she will have to do this in the midst of complex BREXIT negotiations on which her MPs are at both extreme ends of the Remain/Leave spectrum.

It only needs 7 MPs to rebel and she can't carry a vote (if all the other parties unite against her government) .   Losing more than one Commons vote will probably mean going back to the country.   The John Major Government of 1992-97 had a working majority but suffered hugely (also because of Europe) due to backbench rebellion and threats of rebellion.   It may be 25 years’ further on but these basic parameters have not changed.

Labour's “gung-ho” attitude in favour of their own ability to form a minority government is clearly misplaced  - one doesn’t need a GCSE in maths to know that there are simply not enough Labour/Nationalist/LibDem MPs to make such a minority government even vaguely viable.

The most notable thing about the commentary on the Election overnight and this morning is that several very senior Tories have been completely absent from the discussion. Where is Boris? Where is Phillip Hammond? Where is David Davis? There has to be a reason for their silence.   This is all going to unravel in the next few days.

The minority Conservative Government is likely to hang on for a while.  I doubt that anyone has the stomach for another Election, if it can be avoided; it is more likely, that a crop of senior Tories will force a change of leadership, if they deem it necessary.   This is a party that can be ruthless; as Mrs Thatcher experienced, to her cost.

More likely, is that the PM will find a reason to call a second GE - and I suspect that this may happen in the autumn - driven by some key principles on Brexit.   It seems to be in her nature to want to make amends for the poor performance in this campaign.  She will see it, as her second chance to be more than a footnote in political history.

It is a huge irony that the minority Conservative government is only viable because of the gains made by Scottish Conservatives; and Ruth Davidson sits alongside Jeremy Corbyn and Vince Cable as the big personal winners of the evening; and she wasn’t standing in the Election! 

Other important side issues to this election are that a second Scottish Independence referendum is impossible in this Parliament; and the UK has returned to its traditional, historic position of two-party politics, with a vengeance.    How many years has it been since both major parties secured 40% + of the popular vote?  

A major plus is the rise in women MPs, to 206/207 (depending upon what happens in Kensington & Chelsea) – the first time there has been more than 200 women in Parliament. There is also clearly an increase in BAME MPs.

Another major bonus was Corbyn’s appeal to the young.  This morning, I heard a group of young people saying that “we” made the difference in preventing a Tory landslide.  They didn’t mean “we”, as in the Labour Party; but “we”, as in youth.   Jeremy Corbyn has awoken an interest in politics amongst young people and that has to be a good thing. 

A great pity is that we have lost some good ministers (most notably Gavin Barwell, one of the most competent Housing Ministers for the past few parliaments) and some strong and charismatic politicians (notably Nick Clegg and Alex Salmond).   One particularly big beast has returned in the comeback of Vince Cable.

At a parochial level, we lost the hard-working chair of the All-Party Parliamentary Group for Excellence in the Built Environment, when Oliver Colvile lost his seat in Plymouth Devonport.   The better news is that the other leading cross-party MPs, with an interest in the built environment, were all returned (including Peter Aldous MP, Jo Churchill MP, Helen Hayes MP, Ian Lucas MP, the Rt Hon Maria Miller MP, John Spellar MP); and together with the Earl of Lytton and Lords Richard Best and Andrew Stunell, there is a strong caucus of the APPGEBE members, to enable it to continue.

The worry is that the Group was on the cusp of publishing an excellent report on the impact of BREXIT on skills needs in the built environment professions and the construction industry at the time that the Election was called.   A lot needs to be done, now, to re-establish the APPGEBE and gain approval to the report, before Parliament goes into the Summer recess. 

The Article 50 clock is ticking.  The EU says that it can begin negotiations, tomorrow.  Theresa May called the Election to strengthen her hand in the negotiation process and the outcome is the opposite to her intention.   None of this can be good.  

What also seems clear is that Nigel Farage will return as UKIP leader.   That party faces a future of oblivion or Farage: there is no third way. 

By Christmas, I suspect that, excepting the nationalist parties, we could very well have different leaders of the Conservative, LibDem and UKIP parties; in fact, against all the odds, Jeremy Corbyn could be the only one of the UK-wide party leaders left standing, by the end of the year.

However, we also need to recognise that despite Jeremy Corbyn's personal success in the Election, Labour only achieved the same number of seats as won by Gordon Brown, in 2010; and Neil Kinnock, in 1992. Both those leaders did not survive those losses.  

By far the biggest single point about this election is that it was called to create a strong and stable government and the outcome is likely to be exactly the opposite of that.

Personally, I hope we never see a Presidential-style Election, like this, ever again.   It failed.  

Contributor: Graham Watts OBE is the Chief Executive of the Construction Industry Council. 

The views in this article are those of the author and do not – in any way – represent the views of the Construction Industry Council; or any of its members  

| Filed in Blog
Accreditation: 'Delivering confidence in construction and the built environment’

Philippa Basset

Marketing Specialist 


Each year the International Accreditation Forum (IAF) and the International Laboratory Accreditation Cooperation (ILAC) unite in a global initiative to promote World Accreditation Day and the specific theme for the year. This year the focus is on how accreditation delivers confidence in construction and the built environment. 

This IAF and ILAC global initiative provides a vehicle for each country’s national accreditation body to raise awareness of the value of accreditation across their region. In the UK, the United Kingdom Accreditation Service (UKAS) is the sole national accreditation body appointed for the United Kingdom. UKAS is recognised by government, to assess against internationally agreed standards, organisations that provide certification, testing, inspection and calibration services.  As part of the celebrations this year, UKAS will be contributing to independent research that has been commissioned by the CQI to establish the value of quality in the construction sector. UKAS will also be taking part in an event to promote accreditation at the European Commission.


The building sector in the UK is important for economic development, employment creation and the environment. Indeed recent research by PwC, ‘Global Construction 2030’ predicts that the volume of construction output is forecast to grow by 85% to USD $15.5 trillion worldwide by 2030. This growth will be driven by developed countries recovering from economic instability and emerging countries continuing to industrialise.

Within the more industrialised nations and developed economies, construction is a complex and highly competitive sector, which in itself provides challenges for companies who are seeking to drive up margins whilst reducing costs. With a focus on the improvement of build quality and more emphasis on sustainability, and reducing the carbon footprint, there has been an increasing awareness of the environmental aspect within the construction industry over the last few years.

The rapid advancement of the digital revolution is also impacting on the construction arena with Building Information Modelling (BIM) for the design of structures to the embedding of smart and connected technology in construction components. This combined with a greater emphasis on adhering to regulatory requirements, meeting health and safety legislation and minimising risk, all contribute to the complexity of demands operating across this industry sector.

Building confidence and trust, particularly within the public domain are key factors for anyone involved in the construction sector. Given these considerations, accreditation is seen as providing a system that supports the management of risk, helps to improve and drive efficiency across any business, whilst demonstrating compliance with national or local regulation. Working to recognised standards where accredited testing, calibration, inspection and certification are upheld, serves to provide consumers, suppliers, purchasers and specifiers with assurance that construction projects are efficiently executed, sites are safe and the materials used are reliable and meet with regulatory requirements. This in turn provides assurance to Government and Regulators as there is an evidence chain that can demonstrate completed projects meet the required regulatory compliance.

As accreditation is seen as being an independent evaluation of conformity assessment bodies, (such as laboratories, certification and inspection bodies) against recognised national and international standards to carry out specific activities to ensure their integrity, impartiality and competence, it provides confidence and assurance to the public and specifiers that there are procedures in place to support the management of risk and compliance with regulation.

A joint statement issued by the Chairs of IAF and ILAC sets out the importance of this year’s theme and how accreditation can support those working in this sector including building owners, operators, contractors, manufacturers, designers and architects to structural and civil engineers. The statement also sets out how accreditation is used by policy makers, local authorities and regulators to support construction based regulation, environmental protection, public safety and trust, fraud prevention and innovation.

As part of the overall branding and global promotion of World Accreditation Day, a number of promotional items have also been created and are available for download, including a poster, brochure and a video produced by the European Accreditation organisation entitled; ‘World Accreditation Day 2017, Accreditation: Delivering confidence in construction and the built environment.’     

The Public Sector Assurance website, jointly created by global quality infrastructure organisations, contains further examples and research to demonstrate the value that accreditation plays within the construction sector. 

You can find out how UKAS accreditation within the construction arena could benefit your business here. To receive the latest updates follow UKAS on Twitter or LinkedIn and if you are active on social media, you can use #WAD2017 on June 9th. 

Contributor: Philippa Bassett, Marketing Specialist at UKAS since 2013. Philippa is a Chartered Marketer who worked in London advertising and marketing agencies for over 10 years. She also ran her own business for 7 years and has worked in a Marketing Management capacity for two leading PLCs. Within UKAS, Philippa’s role focuses on external communications including PR.

| Filed in Blog
Construction Related Occupation cards are no more

Graham Wren


Construction Skills Certification Scheme (CSCS)

The industry is united in its desire for a fully qualified workforce and CSCS’ supporting role is to ensure all site workers hold the appropriate qualifications for their job.

In 2015 the Construction Leadership Council (CLC) announced (via the Industrial Strategy: Construction 2025) that industry should only promote card schemes carrying the CSCS logo. 

In order to qualify for the CSCS logo all card schemes (including CSCS) must develop plans to meet the CLC’s requirements including:

  • agreeing appropriate qualifications for each occupation
  • setting a minimum standard for skilled occupations at NVQ level 2
  • introducing smart technology by 2020.

As part of our continuing work to meet these requirements CSCS withdrew the CRO card in March this year. No further CRO cards will be issued or renewed and CRO cardholders must take further steps to replace their CRO cards if they wish to remain part of the CSCS scheme.

In many cases CRO card holders will be required to register for existing or newly developed qualifications before their CRO cards expire. In others CRO card holders will be moved to one of CSCS’s Partner Card Schemes that are more appropriate for their occupations.

With the withdrawal of the CRO card we have identified a number of occupations that are not construction related and as such have been removed from the scheme. People working in these occupations (such as Locksmiths, Security Guards, Cleaners and NVQ Assessors) no longer require a CSCS card when visiting site.

This is a significant change for the industry as many sites still operate 100% carded workforce policies. We hear of sites turning non-construction related workers away because they do not hold a CSCS card.

We want to get the message out to industry that CSCS cards are intended for constructed related occupations only and when someone turns up on site to carry out a non-constructed related job they should not be turned away because they do not hold a CSCS card. Site Managers and Supervisors have a responsibility to induct and escort (where appropriate) these people to ensure they remain safe at all times.

The withdrawal of the CRO card is seen as a practical step towards meeting the expectations of the CLC whilst simultaneously moving the scheme back to its original objective of certifying worker’s training and qualifications.

If you are a CRO cardholder the chances are you haven’t long to go before your card expires. I would urge all CRO card holders to visit to find out the steps you need to take to replace your CRO card.

Contributor:Graham Wren joined CSCS in 2012. He previously worked at Balfour Beatty for 29 years, latterly as the managing director of Balfour Beatty Ground Engineering. In the past he has been chairman of the Federation of Piling Specialists (FPS), president of the National Specialists Contractors Council (NSCC) and sat on the Strategic Forum for Construction.

| Filed in Blog
Taking a lifecycle approach to resource management

Diane Crowe

Sustainability Manager


With the effects of global warming being felt across the globe, it is critical for businesses operating in the built environment to look at new and innovative ways to reduce waste, cut carbon emissions and support cleaner, more efficient operations. Together, we must address the challenges of supporting sustainable communities and demonstrate a positive contribution to a common international agenda – which is where the UN’s Sustainable Development Goals come into play. 

At Carillion, we are ensuring that the UN goals are embedded where possible into our wider 2020 sustainability strategy – for example, goal 12 in particular resonates with the construction landscape, with its focus on ensuring sustainable consumption and resource efficiency. A key area for a business like ours is waste, and we divert some 95% from landfill (3% is hazardous waste and other non-recyclable materials). It should be noted that while this is an important part of our overall sustainability strategy, our focus on waste reduction goes significantly beyond diversion from landfill – it is part of our culture. Through our ‘Don’t Walk By’ campaign we are continuing to challenge internal thinking about resource use by raising awareness and giving all employees accountability for reporting waste, such as fuel spillages. Adopting this self-monitoring approach is an important way for businesses to engage, inform and motivate employees, helping to create a strong working culture around resource-efficiency.

As well as building this internal culture, it is also important for businesses to work with organisations across the supply chain and collaborate with other industry bodies to combat waste. Our joint venture with Kier on the M6 Smart Motorways project harnessed this collaborative approach by utilising the insights from industry body BRE (Building Research Establishment Group) through its SmartWaste system. The monitoring and reporting tool identifies trends around a project’s waste output and resource use, as well as sharing potential areas for improvement across the supply chain, all of which helped to divert a significant 99.95% of waste from landfill on the project. The activity was marked with a BRE SmartWaste Award, highlighting the project as an example of industry best practice in terms of resource and waste management. Carillion is also part of The Innovation Gateway, a group of organisations working together to support innovators and SMEs working in the resource efficiency space, helping to accelerate new innovations in energy, waste and water to market. Encouraging this type of forward-thinking is key for the construction industry’s sustainability journey and must be embraced by all businesses to reduce the environmental impact of buildings and infrastructure.

Focusing on waste reduction during the early design and planning stages of a project is also critical for carbon reduction strategies. A way that businesses can do this effectively is by embracing digital construction processes such as Business Information Modelling (BIM) to give more transparency around the whole project lifecycle. As laid out in the Industrial Strategy, BIM presents a fantastic opportunity for Government and industry bodies to work collaboratively to unlock more efficient methods of designing, creating and maintaining assets. We harnessed the benefits of these digital technologies with our A1 L2B civils contract, enabling us to accurately control the amount of tarmac laid during the construction process, thus ensuring both a high-quality finish and reduction in waste. Assessing the environmental impact of projects in this way helps to inform critical decisions about construction methodology, while facilitating greater efficiency across supply chains.

During the physical construction process, we continually strive to find inventive ways to reduce, reuse and recycle materials – from water and concrete, to timber and steel – through initiatives such as the Community Wood Scheme, where we work with this organisation to distribute surplus timber from our London projects for use in the wider community. In a resource-intensive building environment, we have a commercial and ethical responsibility to find alternatives to virgin materials where possible. Therefore, where we have demolition and construction projects happening within close proximity of each other, we look to manage materials in a way that creates a localised circular economy. This was the case for the demolition of Paradise Circus and construction of the new Midlands Metropolitan Hospital in Birmingham, where we were able to maximise efficiency and reduce resource waste by transferring materials for reuse from one to another. The project also made use of recycled materials, such as ground glass that was no longer suitable to make glass products, as a Damp Proof Membrane further reducing the need for virgin materials and reducing waste across the supply chain. We also continually reflect on ways to reduce water use, having reduced our water consumption by 37% across our operations last year with initiatives from reusing swimming pool water on a construction site in Oman to creating rainwater lagoons on construction sites here in the UK.

By thinking of waste only while buildings and infrastructure are in use, you risk missing major opportunities to address sustainable operations within the construction industry. Looking at the entire lifecycle of resources is key to this, and businesses must look at aspects such as material use, waste and carbon impact from the initial concept phase right through to planning, designing and construction in order to effectively manage the environmental impact of their projects.

Contributor: Diane Crowe is Carillion’s Group Head of Sustainability, with a specific lead on the Environment. She is responsible for developing and implementing the Group’s Environmental Policy and Strategy across the UK, Middle East and Canada. Diane will be speaking at FT Future of Construction Summit in London – 18 May 2017.

| Filed in Blog
An approach to Inclusive Design

Ron Koorm

Retired access consultant and building surveyor

Training professionals in Inclusive Design is topical and relevant to designers, architects, surveyors and others. But what of building tradespeople? Is that relevant or even necessary? After all, most tradesmen and women have enough to be concerned about with relevant technical regulations, CDM, health and safety, changes in technology and materials, etc.

Specifications and drawings from designers tend to dictate the design of a property, or refurbishment, so where does the need for knowledge for inclusive design come in, for the trades?

We are talking of plumbers, electricians, heating engineers, carpenters, joiners, and many others too.

What many do not realize or appreciate is that probably the bulk of building and construction work is carried out without the input of an architect, building surveyor, access consultant, or professional designer. We are speaking of contractors called in to give a quotation for some minor alterations, maintenance, a small refurb job, and in commercial, industrial, education, and residential sectors.

The office manager calls in Fred, the builder, and wants a partition altered, or a doorway moved. The work may involve multiple trades, carpenters, electricians, IT installers, plumbers, floorlayers, decorators. One thing leads to another, and before you know it, the office manager adds a bit here and a bit there. Too small to get an architect involved perhaps, and anyway there are fees to be saved if the contractor just gets on with it. The contractor subcontracts the work to a range of subcontractors.

Now, consider the positioning of electrical controls, door handles, signage, light switches. The tradesperson may well ask the office manager where they want these items positioned, or they may be given carte blanche in decision-making as to heights, widths, distances, colour-contrast, and other criteria. So, will the final result be “inclusive” as regards design, or maybe partly inclusive, or downright non-inclusive?

Ah, but you say surely Building Control would step in and look over the job, and wave “Part M” and the Approved Document at the Office Manager and contractor. Sadly, not all jobs will involve building control, and even if they do, not all aspects of construction fall under Part “M”.

One electrician recently said to the writer, “That building doesn’t have to comply with any building regs, so I can put the light switches and power sockets in any height I want…”

Add the jobs that should be notified to Building Control and landlord’s managing surveyors, but aren’t; add the jobs which grow and grow, from what was just tightening a few door handles, but now involves changing several glazed partitions and suspended ceilings; add the jobs which started off as one hour’s work and now involves a team of tradespeople and a couple of weeks, and it becomes clearer why tradespeople are really quite important in the bigger picture of design and specification.

The difference between a tradesperson having some knowledge of inclusive design or none, can make the difference between a disabled person getting through an opening of an amended doorway with a wheelchair or not. Or, a person with some vision-impairment colliding with the string of a staircase because it was not well-tonally-contrasted. An access-auditor may well pick this up at some stage in the life of the building, but by then, it may be too late, as the damage may already have been done.

Speaking to an electrician, newly-qualified, he had not heard of the term ‘inclusive-design’ or understood the principles of such a term.

If the writer had not intervened in a small residential project, the light switches would have gone in too high, the RCD external power sockets would have been incorrectly positioned, and the lighting fittings would have been positioned such that deep shadows would have been cast onto work surfaces. Yet, these were ‘competent’ registered Part “P” certified electricians. (Part P refers to part of the Building Regulations -Electrical work on residential domestic property).

The electrical installation would be safe, tested, certified, but so easily the installation could have been less than satisfactory as regards heights and positioning of controls. A consumer-unit for a workshop was allowed to be installed at a slightly higher level, partly because operation of the MCB’s, (Miniature circuit breakers), and RCD, (Residual Current Device), would be relatively infrequent, and partly to avoid children accessing the unit, which might be relevant to a future owner of the property.

But there is also a case for taking the view that disabled people may, from time to time, also have to operate an MCB or RCD switch on the consumer unit, and it may be inconvenient or physically impossible for them to reach if it is positioned relatively high above a worktop. Not so critical in a garden shed, perhaps, but quite critical in the main part of a residential house or flat.

They may otherwise need to get assistance to switch the electrical power or lighting circuit back on if they cannot physically reach the unit. That may not always be convenient, or indeed, practical, particularly in more remote areas, where your nearest neighbour is a mile away. A balance needs to be struck here.

What must be done, is that trades-bodies such as NICEIC, ECA, GasSafe, and others, must ensure that their members have a basic knowledge of inclusive design, inasmuch that they understand the principles, and can apply those principles to any given situation. This enables them to discuss options on the project with a professional designer, or to convey useful knowledge relevant to the trade on inclusive design to a client or client representative, or even another tradesperson.

Whether this should be done through CPD training alone, remains to be seen. The writer feels that this is more about ‘culture-change’ and removing prejudices in the construction industry. Architects, surveyors, and designers don’t always get it right. There is considerable value in listening to what a tradesperson has to say about design, but only if they have been given the knowledge and the ‘tools’ to participate in a meaningful, and constructive way.

Some years ago there were mini-handbooks on aspects of construction, safety, and scaffolding, handed out to builders. Perhaps, what is now needed, is the equivalent handbook on practical aspects of inclusive design, perhaps specialized for each relevant trade. As we are in modern times, maybe an “App” is required, but a small handbook with simple diagrams and dimensions, of A5 size might be useful for them to refer to on site.

Make it compulsory for tradespeople to have a section in their exam syllabus on inclusive design, and how it is relevant to their particular trade or trades. But we can all dream…..

Finally, it would be worthwhile if some research were undertaken by others, to enquire of trades organisations and accredited- trade-bodies, what information or training is expected of their members on inclusive design? Do their examinations make any reference to inclusion and inclusive design, and if so, in what context?

Food for thought.

Contributor: Ron Koorm is a retired access consultant and building surveyor




| Filed in Blog
Dealing with dementia – a role for us all

Sarah Lewis, MRTPI,

Planning Practice Officer,

Royal Town Planning Institute

There are currently 850,000 people living with dementia in the UK. This is set to increase to 1 million by 2021 and 2 million by 2051. The estimated cost of the disease for the UK economy is £26 billion a year, with an estimated 25 percent of all hospital beds occupied by people with dementia in 2013, according to Alzheimer’s Society. These stark statistics demonstrate the impact of dementia on the countries health and social care systems. But what does it mean for the built environment professions and is there a role for us all to play in combating the effect of the disease and helping people with dementia to live well for longer?

In Dementia and Town Planning, our new practice advice note, the Royal Town Planning Institute highlights the vital role that planning (and extending to other built environment professions) can and should have in creating the enabling local environments that allow people living with dementia to live well for longer.

A survey by Alzheimer’s Society found that 35 percent of people with dementia said they only go out once a week or less and 10 percent said once a month or less, despite evidence showing that staying physically, mentally and socially active can have an impact on the progression of the illness. If housing suitable for older people is located in community hubs within a 5-10 minute walk of local shops and services, this will allow people living with dementia the ability to live well and remain independent for longer. Access to green space and nature has particular benefits for people with dementia.

Key things to look out for are:

  • Familiar environment - functions of places and buildings are obvious, any changes are small scale and incremental;
  • Legible environment - a hierarchy of street types, which are short and fairly narrow. Clear signs at decision points;
  • Distinctive environment - a variety of landmarks, with architectural features in a variety of styles and materials. There is a variety of practical features, e.g. trees and street furniture;
  • Accessible environment - land uses are mixed with shops and services within a 5-10 minute walk from housing. Entrances to places are obvious and easy to use and conform to disabled access regulations;
  • Comfortable environment - open space is well defined with toilets, seating, shelter and good lighting. Background and traffic noise should be minimised through planting and fencing. Street clutter is minimal to not impede walking or distract attention;
  • Safe environment - footpaths are wide, flat and non-slip, development is orientated to avoid creating dark shadows or bright glare.

Our advice has been endorsed by Alzheimer's Society, with their Chief Executive, Jeremy Hughes, saying,

"I encourage all concerned to take the RTPI's useful advice on board and support those with dementia to live the lives they want to."

The types of local environments that work well for people living with dementia also work for all older people, for young disabled people, for families with small children, and ultimately everyone. For this ambition to happen it will require collaborative and innovative thinking between built environment professionals, who can work in partnership with health and social care professionals and really listening and learning from people living with dementia and their carers. Isn’t this something we can all sign up to do, and can we afford not to?

The RTPI is actively involved in the Built Environment Professional Education Project (BEPE), which aims to inspire change and raise the profile of inclusive design amongst professionals and our advice on dementia is just one of the tasks the RTPI has undertaken.

Dementia and Town Planning is free to download from the RTPI website. For more information, please contact